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FAQs

Here are some of the most frequently asked questions we receive at High Falls Hemp NY

What is CBD?

CBD, short for cannabidiol, is a cannabinoid and is one of the most prevalent compounds that are naturally found in hemp plants. For more information go to our Learn page.

What are cannabinoids?

Cannabinoids are compounds found in hemp but also produced by other plants and the human body. There are more than 113 cannabinoids, but CBD and THC are the most prevalent and most widely known. Cannabidiol (CBD) and THC the most widely known. Others include Cannabigerol (CBG), Cannabinol (CBN) & more. For more information go to our CBD101 section: What is CBD?

What is the Endocannabinoid System?

When cannabinoids are inside the human body they are referred to as Endocannabinoids and are a functional component of the Endocannabinoid System (ECS). The ECS system has receptors that interact with these compounds and use cannabinoids to support a stable internal environment called homeostasis. For more information about the ECS go to our learn section.

What is the difference between CBD from hemp and CBD from marijuana?

In reality, not much – as the compound itself when isolated is the same. But legalities differ. The cannabis family includes hemp plants and marijuana plants. Hemp plants are defined as containing less than 0.3% THC. If CBD is made from Hemp, it is legal in all 50 states. CBD from the marijuana plant is only legal in certain states.

Is CBD legal?

CBD from Hemp is legal in all 50-states. Our products are created under a license from the New York State Dept. of Agriculture, made possible by the Farm Bill of 2014, and the Farm Bill of 2018.

How long do your products take to work?

Some notice a difference within minutes while others notice the effects gradually over a couple of weeks. For more information, go to our How to Use CBD page.

Do your products contain THC? And will your CBD make me high?

Our full-spectrum products have less than 0.3% THC. If taken as directed these products do not produce an intoxicating effect. For more information, go to our Learn page.

Will the small amount of THC show up on a drug test?

It is possible for THC in a Full-Spectrum product to show up on a drug test. We also offer a 0% THC product (CBD Isolate). This caters to those with a Commercial Driver’s License (CDL), active military, law enforcement, first responders and healthcare workers, as well as athletes who are tested for THC.

What is the difference between Hemp Seed Oil, CBD, and Full Spectrum Hemp Extract?

Hemp Seed Oil is made from seeds, contains no CBD and is often used as a carrier agent ingredient to help the body better absorb the products.

Hemp Seed Oil is made from seeds, contains no CBD and is often used as an ingredient to help the body better absorb the Hemp extract.

CBD (Cannabidiol) is just one of the cannabinoids in a Full Spectrum Hemp Extract, it can also be used as an isolated compound.

Full Spectrum Hemp extracts are made with all of the cannabinoids in the Hemp plant, including CBD and THC which all work together to produce the most beneficial effects.

How can I tell if I’m buying a good Hemp/CBD product?

Third party lab reports will show the quality and confirm contents of a good Hemp/CBD product. High Falls lab reports are available online by scanning the QR codes on the labels which lead directly to product batch information.

A trusted company like High Falls Hemp does not make medical claims on their labeling or marketing.

Look for a clean tasting product. Many products have a herbaceous, grassy or dirty flavor. Ours goes through an additional filtration process, to produce a clean tasting product and a refined hemp seed oil, which has a milder taste and is more palatable for consumers.

For more information go to our learn section, or go directly to our lab report page.

What extraction process do you use?

Our tinctures are manufactured using C02 extraction methods.  Our soft gels use food grade ethanol.

Can I use CBD for my pets?

Yes, our Pet Hemp extract has 250mg of full-spectrum phytocannabinoids including CBD per bottle. Pet dose is recommended by weight which is explained on the product label.

How can I tell what is in my product?

Our labels are very specific and you will see the amount of CBD per package listed on the front as well as the amount per dose (1-ml dropper or 1-softgel).

The product label notes whether it is from full-spectrum or isolate, and there is a complete ingredients panel on every package.

There is a QR code on each product, that when scanned goes to the lab report page on our website where reports are listed by the lot number corresponding with the specific batch manufactured.

For more information, visit How to Read our Labels.

Should I get the tinctures or the soft gels?

Our most popular products are tinctures as they are the easiest to adjust for dosing and tend to absorb faster in the system as they are taken sublingually, but the soft gels are the most convenient. For more information go to our Learn page.

You can also try our CBD Starter Collection that features a small tincture, lotion and soft gels so you can decide which works best for you.

How much of the oil is in each bottle and dropper?

Our tincture bottles are 30ml (1 ounce), containing 30 – 1ml servings.

Each bottle has a dropper with markings designating ¼, ½, ¾, or 1ml so you can monitor how much CBD you are taking.

Our Suggested Use Guide, found in our brochures and available online, (link here) was created to assist customers determine their optimal dosage of CBD.

Are your products tested on animals?

No – all our products are cruelty free

Can this product be used with prescription drugs?

If you are taking prescription drugs, or have underlying health issues, it is important to consult your physician before using Hemp-derived CBD supplements. CBD has been shown to affect how certain medications metabolize in your liver.

Are High Falls products tested by a third party lab for quality and safety?

Yes – at High Falls Hemp, there is nothing more important than the quality and safety of the products we make for our customers.

Our products are tested by a third party lab throughout the growing and manufacturing process in accordance with New York State regulations.

Each final batch has a unique lab report that is posted on our website and is accessible by a QR code that appears on every package.

For more information go directly to our lab report page.

Do your products contain any animal-derived ingredients?

No – all our products are vegan.

What are the ingredients in High Falls Hemp NY Tinctures?

We only use one ingredient in our products and it is Hemp… featuring NY grown hemp extract, which comes from the plant’s flower, from on our own farm, combined with a refined hemp seed oil.

What is the shelf life of High Falls Hemp products?

The tinctures and soft gels carry a shelf life of 18-24 months. Each batch has a “Best By” date printed on the label.

Are your CBD products sensitive to light and temperature like other CBD products?

Yes, be sure to store in a cool, dark, dry place for long-lasting quality.

Are your products gluten free? Nut free? Vegan?

Yes, our products are made from natural hemp, are gluten free, vegan and cruelty free.

I’m pregnant. Can I use your products?

Our labeling recommends that you consult a physician before use if you are pregnant or lactating or are concerned about any health issue, diagnosis or treatment.

Where is the hemp in your products grown?

Our hemp comes from New York state, most of our products contain CBD that is grown on our hemp farm in upstate New York.

What’s the right CBD product for me?

Everyone is different in their response to CBD we have various dosages and forms available. For more information go to our Learn page.

Where do you ship your hemp-derived CBD products?

CBD is legal by the U.S. farm bill of 2018 therefore we ship to all 50 states. We currently do not ship outside of the U.S.

I haven’t received my order yet. What can I do?

Call our customer service specialist at 888-688-0196, or email support@highfallshempny.com.

What are the average shipping costs and shipping options for my order?

Other shipping options include USPS priority mail (2-3 days) and a one-day USPS express option.  Shipping prices may vary depending on location.

How can I make a change to an order I just placed online?

Please call our customer service specialist at 888-688-0196.

How do I return my order?

Please email the details of your return to support@highfallshempny.com and include your order number as well as the batch number that is printed on the package. You can also call our customer service specialist at 888-688-0196.

Our customer service specialist will email you a prepaid USPS return label so you can send it back at no charge.

How do I cancel or change my subscription?

You can adjust your subscription or cancel it online by signing in to your account and making changes, or call our customer service specialist at 888-688-0196, or email support@highfallshempny.com.

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