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Wholesale FAQs

Here are answers to the most frequently asked questions about our wholesale program.

I would love to start selling High Fall Hemp products, where do I start?

Great! Simply fill out our retailer onboarding form and one of our customer success managers will reach out to answer any questions you have and discuss your first order

What is the minimum order for wholesale?

Our current minimum wholesale order is $400.

Do you offer FREE shipping?

Yes, we offer free shipping on orders over $600

Under $600 the shipping charges are $10

Does High Falls Hemp private label?

We may consider a private label arrangement if you are already carrying High Falls Hemp NY products.

What is the guaranteed shelf life on delivery?

12 months

Do I need to charge the MSRP?

The wholesale customer agrees to sell the product at no less than 75% of the Manufacturer’s Suggested Retail Price (MSRP) as noted in the Invoice/Order Form supplied.

Yes, 3rd party lab reports are available on our website and can be accessed through the QR code on the packaging

Yes, 3rd party lab reports are available on our website and can be accessed through the QR code on the packaging

How do you ship? Will I receive tracking info?

We ship products using USPS, we will provide tracking information for your order

Can I sell CBD in my state?

Hemp-derived CBD is legal in all 50 states. This was made possible by 2014 and then the 2018 farm bills.

Do you ship outside of the US?

No, we only ship to addresses in the United States.

Do you offer marketing support materials?

We have some amazing marketing materials to help you merchandise our products, educate your customers about CBD, and nurture a loyal clientele.

You will be able to order brochures and other marketing materials through the online wholesale shop when you place your order.

How do I become educated on your products?

We will provide educational materials and also train your team, either in person or online depending on the location of your store.

Where do you ship from?

Newburg, NY

What are your payment terms and options?

All orders must be paid before shipping. Our payment terms are COD by cash, bank wire, check, credit card, or ACH debit. There is no fee for any payment option.

How long will it take for my order to ship?

We will ship in 24-36 hours after the order is confirmed

Are there discounts for larger orders?

Yes, please contact your account manager to discuss discount levels based on quantity.

How do I place a wholesale order?

Once your account is set up, you will be able to place your order online anytime by logging in our wholesale shopping site.

What is your return policy on wholesale orders?

At High Falls Hemp NY we make every attempt to deliver the highest quality products possible. We will allow returns or refunds if the products delivered are damaged or defective. Returns are also allowed if the end-customer has returned the product to the retailer.

If you receive product damaged or defective, or the wrong items are in your order, please contact us at support@highfallshempny.com or 888-688-0196 so we can provide the correct item(s) or a replacement. Refunds or replacements are allowed up to 7 days after product is received at your location.

High Falls Hemp NY will pay the shipping costs for returned merchandise and shipping costs for a replacement if your products are damaged or the wrong product(s) were delivered.

How should I store your CBD products?

For optimal product quality, and in accordance with product labeling, product must be stored in a cool, dark, dry place. Do not store in direct sunlight.

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