We’re available for support via phone at 888-688-0196 and email on weekdays, 9:00am to 6:00pm EST.
High Falls Hemp NY knows the importance of gaining your trust and that’s why we offer our customers our CBD brands with a 30-day risk-free trial. If you don’t like it, you can return your product within 30 days for a full refund. The 30-day trial is available for first-time purchasers for one product only, and the 30 days begin once you’ve received your product in the mail. You’ll need to email our support team and wait up to 2 days for them to reply with additional information. Once approved, your refund may take 5 to 7 business days to post to your account.
If it’s not your first-time purchase, High Falls Hemp NY still accepts returns for any product that arrives defective or with another issue. You can request a return by emailing our support team.