SHIPPING & RETURNS
High Falls Hemp NY products purchased online may only be shipped to customers located within the contiguous 50 United States. Standard shipping is included for free for purchases over $25 – with orders expected to arrive between 5 to 7 business days. Expedited 3-5 day shipping is also available via USPS Priority Mail and FedEx 2-day - and is free for purchases over $150.
CBD is new to many, and not everyone knows which product is best for them or how much they should take. High Falls Hemp NY acknowledges this and strives to lessen the confusion with our customer support team. If this is your first time using CBD or you’re an experienced user and have questions about the correct amount and how often to use CBD—our team can recommend the best-suggested amount and product for you. You can reach us at via email or 888-688-0196.
Due to COVID-19, our carriers have been experiencing delays with delivery.
Most orders are fulfilled and shipped from our facility within 1-2 business days.
However, after orders have been placed, package scans from our carriers may be delayed.
As a result, orders may not show tracking for a few days – even when your order is already on the way. Please allow extra time for tracking updates and final delivery.
In rare cases, you may not have tracking visibility – orders may arrive before tracking becomes available.
Thank you for your understanding. We appreciate your patience during this time.